Your Network, Handled.
Newplex Managed IT keeps your network running. We support your hardware with 24-hour help, show up on site the same day when something needs hands, and replace network cables at no charge.
Downtime costs more than support
When the network goes down, the phones, cameras, card readers and computers go with it. Waiting days for a technician, or hunting for someone who understands how your system was built, turns a small fault into lost work and lost sales.
With Newplex Managed IT your network is documented and known before anything breaks, so problems get fixed instead of investigated from scratch — by phone any hour of the day, or on site the same day.
- 24-hour support for your hardware
- Same-day on-site visits when needed
- Network cables replaced at no charge
- One team that knows your network
Support That Shows Up
Everything your network needs to keep running, from one local team.
24-Hour Support
Call any time, day or night. Hardware problems don’t wait for business hours, and neither do we.
Same-Day On-Site
When a problem needs hands, a technician is on site the same day.
Free Cable Replacement
Damaged or failed network cables are replaced at no charge.
Hardware Support
Your network hardware — switches, WiFi, cameras, storage and more — supported by people who know it.
Documented Network
Your racks, runs and devices are documented, so every fix starts with a map.
One Local Partner
One team to call for the network, the cabling and the hardware on it.
Built for Businesses That Can’t Wait
If the network stops, the work stops. Managed IT is for the places where that can’t happen.
Offices
Phones, computers, printers and WiFi all run on the network. Keep the whole office working.
Retail & Restaurants
Card readers, POS and cameras need the network up while the doors are open.
Warehouses & Shops
Scanners, cameras and the WiFi across a big floor, supported by one team.
Multi-Site Businesses
Several locations, one local team that knows how every site is wired.
Help When You Need It
Day or night, on the phone or on site.
Managed IT vs. Break-Fix
Calling around when something breaks is how small problems become long outages.
Newplex Managed IT
- 24-hour support line
- Same-day on-site visits
- Network cables replaced at no charge
- Your network already documented
- One team accountable
Break-Fix When It Breaks
- Wait for business hours
- Days until someone can come out
- Pay for every cable and every trip
- A new technician learning your setup
- Finger-pointing between vendors
From First Call to Fully Managed
Four steps to a network someone is looking after.
Walkthrough
We walk your site and learn how your network is built and how your business uses it.
Document
Racks, runs and devices are documented, so every future fix starts with a map.
Support Plan
We put together a support plan around your network, with a clear scope and an honest quote.
Covered
24-hour support, same-day on-site visits and network cables replaced at no charge.
Good Questions, Straight Answers
What does 24-hour support cover?
How fast can you be on site?
Are cable replacements really free?
What does Managed IT cost?
How do I get started?
One Team, Whole Building
Most projects combine two or three of these — and they share the same certified backbone.
Structured Cabling
Copper and fiber runs designed, labeled and certified, with a documented report for every link.
Explore serviceWiFi — Ubiquiti UniFi
Enterprise-grade UniFi WiFi with seamless coverage in every room, from an authorized UniFi installer.
Explore serviceSecurity Surveillance
UniFi Protect camera systems that capture clear footage day or night and put your property in your pocket.
Explore serviceReady to Hand Off Your Network?
Get a free, no-obligation Managed IT quote: 24-hour support, same-day on-site visits and network cables replaced at no charge, from the team that builds and certifies networks across Oregon, Washington and Idaho.